Returns Policy

At BMTFY.com, we are committed to providing you with the highest quality traditional wear. If for any reason you are not entirely satisfied with your purchase, we offer a hassle-free return process to ensure your complete satisfaction. Please read our return policy carefully to understand the guidelines and procedures for returning items.

1. Eligibility for Returns: To be eligible for a return, the following conditions must be met:

  • The return request must be initiated within 30 days from the date of delivery.
  • The item must be unused, unworn, and in the same condition as when it was received.
  • All original tags, labels, and packaging must be intact and included with the return.

2. Non-Returnable Items: The following items are not eligible for return unless they are damaged or defective upon delivery:

  • Earrings and other jewelry due to hygiene reasons.
  • Items marked as “Final Sale” or “Non-Returnable.”

3. Initiation of Return: To initiate a return, please follow these steps:

  • Log in to your BMTFY.com account.
  • Go to the “Order History” section and select the order containing the item you wish to return.
  • Click on the “Return Items” button and follow the instructions provided.
  • Provide a reason for the return and any additional relevant information.

4. Return Shipping: The cost of return shipping is the responsibility of the customer unless the item received is damaged, defective, or incorrect. We recommend using a trackable shipping method to ensure that the returned item reaches us safely.

5. Refund Process: Once your returned item is received and inspected, we will notify you via email regarding the status of your refund. If the return is approved, a refund will be processed to your original payment method within a reasonable timeframe.

6. Damaged, Defective, or Incorrect Items: If you receive a damaged, defective, or incorrect item, please contact our customer support team immediately or within 72 hours of delivery. We will arrange for a replacement or issue a full refund, including return shipping costs if applicable.

7. Exchanges: We do not currently offer direct exchanges. If you wish to exchange an item, please initiate a return for the original item and place a new order for the item you desire.

8. Cancellation Policy: If you need to cancel an order, please contact us as soon as possible. Orders can only be canceled before they have been shipped. Once the order has been dispatched, the return policy will apply.

9. Contact Us: If you have any questions or concerns regarding our return policy or need assistance with a return, please contact our customer support team at [email address] or through our designated customer support channels.

BMTFY.com reserves the right to amend this return policy at any time without prior notice. Any updates or changes to the policy will be posted on our website. By making a purchase on BMTFY.com, you acknowledge and agree to abide by the terms and conditions of our return policy.

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